Tag: customer experience

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Motivational

3 Consumer Trends In 2023 Entrepreneurs Should Watch Out For!

3 Consumer Trends In 2023 Entrepreneurs Should Watch Out For!
3 Consumer Trends In 2023 Entrepreneurs Should Watch Out For!

Do you understand your customers? What their fears might be or the value they possess? Understanding your customers is a very important aspect of any business. Knowing about the challenges they are facing and what they expect from businesses can contribute to a business’s success. These factors affect how they interact with your company.

Here are three consumer trends you should watch out for in 2023:

1. Trust-Based Economy

Be it a personal or a professional relationship; trust is a significant part of anything that forms a strong foundation. Unfortunately, it has become a commodity in these modern times. But the brighter side is that it has not lost its value. Rather it has gained a lot of value for businesses like Uber, Ola, Airbnb, and a lot more companies that completely depend on customers’ trust.

As we get into cars with strangers, sleep in the homes of people we’ve never met, and lend money to others on the other side of the world, a powerful new currency is emerging — and it’s based on trust.

Customers are more likely to engage with companies that actively demonstrate good values and prioritize health and safety. This trend is a welcoming change and has brought a sense of inclusivity by sparking new thinking and patterns where the customer is no more just a prospect, but a human too! Businesses that will focus more on customer satisfaction will be rewarded with huge profits. You can hire a business coach who can help you overcome these aspects.

2. Brand Loyalty

Thanks to digitalization, the world is now an open playground for businesses where those who not just abide by the rules, but keep on making improvements, win the loyalty of the customers. While this is great news for the customers, it also means that developing brand loyalty is crucial more than ever.

However, customer relationships can be affected by unexpected factors. Here are some of the following:

  • 70% want to know you treat employees well.
  • 61% are looking at how you respond to racial injustice.
  • 50% will be scrutinizing your environmental practices.
  • 47% consider action on economic injustice important.
  • 41% rate you on how involved you are in the community.

One of the obvious ways of building brand loyalty is to deliver on everything you have promised and deliver that to the highest standard. Never let your customers down. The services and products you provide also need to be of the highest quality. Maintaining this quality in everything you do so that the value you offer is never questioned. You can learn about distinct ways by taking help from a business mentor.

Another thing is to never forget about your customers; also never let them forget about you. Regularly conversing with them will strengthen the bond between you and your organization, and your client and their organization. Share the latest developments in your organization with your clients and ask them about theirs. You can also build loyalty by focusing your organization’s combined efforts on customer experience and service.

3. A Pleasant Omni-channel Experience

Your customer should be able to interact with your business across multiple channels as part of one seamless customer journey. Marketing, sales, customer support, and even in-store experiences are synced up so a customer can easily go from one customer channel to another to complete their purchase.

Customers want to experience a consistent voice across departments. Many believe that it doesn’t feel like service, sales, and marketing teams share true information for a seamless experience.

The most important thing to remember about creating an Omni-channel customer experience is that it needs to deliver what your customer wants, when they want it, and how they want it. Make sure you’re rewarding your customers with a great, joined-up experience in exchange for their data.

The future is the sky’s limit for businesses. So, do deep research to understand and give your customers nothing but the best experience. The idea of managing a business is easier said than done and we completely agree with you. This is why to help you move forward with your business goals, we at Bada Business offer an exclusive Business Coaching Program that comes with Foundation courses, specialized courses, and value-added courses. To know more, visit: www.badabusiness.com

Categories
Startup

7 Secrets To Grow Your Startup Business Rapidly!

7 Secrets To Grow Your Startup Business Rapidly!
7 Secrets To Grow Your Startup Business Rapidly!

Summary: There is no sure-shot formula to success. But you can boost your business’s growth with these amazing tips.

There is no such thing as overnight success. Yes, you can get viral for a creative post or a thoughtful tweet on social media, but getting success instantly is still not possible. Owning a business gives you a sense of freedom and empowerment. You build things from scratch and watch them grow. But success is not guaranteed!

Business owners have to make decisions every day to accomplish their short-term and long-term goals. They have to focus on networking to develop lasting relationships with other entrepreneurs, potential clients, customers, and vendors.

But success has no instant formula! Only your passion, determination, hard work, grit, and perseverance can help you to grow your business into a successful venture. Here are seven tips that no one will tell you about:

1. Hire the Right Staff

Before you can think out all the ways to take your company’s growth trajectory upward, you will have to hire a team that will empower you to achieve your goals. Hiring the right people for a particular job role is a surefire way to ensure fast growth. With hardworking employees dedicatedly to working towards your company’s success, your business will be better equipped for continued growth.

In addition, delegating tasks to focus on important tasks will free up your time and energy, allowing you to perform at your best and cultivate a collaborative work culture.

2. Reduce Your Risks

Risk is a significant part of starting and growing a business. It is impossible to control everything, but there are many ways to limit internal and external factors that can be a direct or indirect threat to your company and its growth. You can also hire a business coach in India to ensure you are on the right track.

3. Be Open to Changes

Having an agile approach to development, both in your product and your company will help your business to grow quickly. To become a successful startup it is important to develop the ability to switch directions quickly in response to the volatility of the market. By allowing yourself to adapt and change quickly, you’re able to test different approaches to business and find out what works best.

4. Focus on Your Customer Experience

Customers’ perceptions can make or break your business. Deliver quality experiences and great products, and they’ll quickly sing your praises on social media; mess it up, and they’ll tell the entire world even faster through bad reviews and feedback. Fast growth depends on making your current and potential customers happy with their experience.

As compared to large companies, being a small business owner gives you a better opportunity to connect with your customers and respond to their queries promptly.

5. Invest in Yourself

In the early stage of your business, it is unlikely for you to see huge profits. So any money that you do make should be invested directly into your business. While it might be tempting to save all your profit, it is advisable to invest in your business’s growth, so that you can reap bigger benefits later on. Determine which part of your business needs more attention and try to work on it.

6. Focus on Digital Marketing

Marketing is imperative for every business. But many companies do not focus on marketing and advertising because of low budgets. Hence, digital marketing is a perfect solution to grow your business’s reach. Create profiles on all of the major social media platforms. It will allow you to better market your business and interact with more potential customers.

7. Hire a Business Coach

Businesses do not become successful overnight. If you want to be successful, you have to challenge yourself because no one else will do that for you. You can also consult a business coach to gain in-depth knowledge about various aspects of a business. A business coach comes with years of experience because he has walked the road himself. His expertise can help you to navigate through various business challenges.

The idea of managing a business is easier said than done and we completely agree with you. This is why to help you move forward with your business goals, we at Bada Business offer an exclusive Business Coaching Program that comes with Foundation courses, specialized courses, and value-added courses. To know more, visit: www.badabusiness.com

Categories
Marketing

7 Unique Ways To Boost Customer Retention Effectively

7 Effective Techniques To Get More Loyal Customers
7 Effective Techniques To Get More Loyal Customers

Summary: The ultimate goal of any business is to attract customers and retain them.

The foundation of growth and success for every business is staying relevant to their customers, and companies always try to focus on this. Attracting customers is critical for any business. However, their ultimate goal is to get those customers to return and become regular buyers.

Attracting a customer is one thing, but ensuring that they keep returning and stay loyal to your product or service can be challenging. This may seem like a challenge, but some unique methods can be used to retain your customers even more effectively.

Through effective marketing and other actions as well, you can turn a first-time buyer into a loyal fan of your brand. You can also work along with a business coach who can guide you with his expertise to come up with unique ideas to increase customer loyalty.

Here are seven unique methods that you can use to retain your customers:

1. Keep Communications Transparent

Honesty, openness, and vulnerability- are the factors that hold a lot of significance to customers. They want to do business transactions or deal with brands that set realistic expectations and exceed them almost every time. In case they don`t, they take steps to make it better when that happens. Customers truly want to deal with businesses that are transparent about their humanness.

2. Focus on Building Relationships with Customers

Customer relationships are the foundation of customer retention. To build relationships with customers means investing time in understanding their needs, requirements, concerns, their experience with a product or service. A business coach with relevant industry experience can help you to build stronger relationships with your customers.

How you treat a customer before and after he or she purchases your product or service demonstrates who you are. It helps to strengthen your relationship with the customer.

3. Ensure Excellent Customer Experience

If you want to retain your customers, focusing on providing a high-quality customer experience, which translates to providing a service that far exceeds their expectations, can work in your company’s favor. To ensure you are giving your customers nothing but the best, give them quality service or products that are above and beyond their expectations.

4. Interact With Your Customers via Social Media

Today, your target customer is present on social media. Social media platforms have emerged as a boon for marketers and advertisers as they provide easy access and wider exposure to reach out to their consumers firsthand. So, why not engage with them?

Engaging with your customers online via social media is a great way to keep them engaged with your brand as well as remind them that you’re “there” to be of service.

5. Make Your Customers Trust You

People want to associate with a brand that is honest and has its customers’ best interests at heart. Keep your communications clear across all the platforms of your marketing touch-points. This means following all legal and generally accepted safety protocols. Keep a tab on public sentiment to understand what is working and what needs to be updated.

6. Lead with Compassion

Empathizing with your customers once they have purchased your product or service is a great way to solidify your relationship with consumers. Reach out to your existing users to hear how they’ve been affected. If you understand their concerns, you are well-equipped to solve their immediate needs.

7. Make Your Customer Feel Special

People remember how you make them feel. So make your customers feel valued, appreciated, and important. People crave connection, so make your customers feel valued, appreciated, and important by tapping into the good feeling that your product or service creates for customers. Invest the time to make it personal and create a customer environment that allows them to have a sense of belonging.

We often receive hundreds of emails from brands sending us a link to click on. But how many of us open those emails? Instead of trying to stay on top of mind by sending the same email that other companies are sending, send an email telling a story about your company and what you are up to.

Don’t sell. Don’t market. Just create a bond with your customers and lead with compassion.

The idea of managing a business is easier said than done and we completely agree with you. This is why to help you move forward with your business goals, we at Bada Business offer an exclusive Business Coaching Program that comes with Foundation courses, specialized courses, and value-added courses.

Come be a part of India`s most powerful business training ‘Leadership Funnel Program 2.0’ by Dr. Vivek Bindra which will be held on 22, 23, and 24 July 2022. To know more about this event, visit https://www.badabusiness.com/lfp?ref_code=SM&pp_code=BHBB000078 .

Categories
Business motivation

Building a World-class Customer Experience: 3 Strategies to stay ahead of your Competitors

world class customer experience

Given the cut-throat competition in the market space, delivering a world-class customer experience that guarantees customer satisfaction is more important than ever.

The impact of the pandemic has impacted customer behavior. The majority of the industries have cut-down their expenditure and the purchases have shifted from in-person to digital channels. Public safety has become the topmost priority for both the customers as well as the companies.

According to a Gartner report from the 2019 Customer Experience Management Survey, organizations nowadays are more committed to customer experience (CX).

A study by American Express stated that around 60% of people are willing to pay more if an enhanced customer experience is guaranteed.

Today, the leaders are realizing how vital the customer experience is and have gained rapid insights to build customer loyalty. The data obtained with the help of advanced analytics can help to achieve revenue gains of 5 to 10 percent and can reduce costs by 15% to 25%.

Post the COVID 19, companies all across the globe are preparing for the long haul. However, the path is rather vague due to uncertain customer behaviors and trends.

To win in the next ‘normal set-up’, companies need to identify the trending patterns and customer behavior to build the strategies in the near term.

Here are the 3 key strategies that will help companies to build a world-class customer experience:

Observe the Current Customer Behavior

Customer behavior is constantly evolving. Thus, observing the current trend and pattern is important. A customer journey consists of various touch-points that together add up to the experience they get upon interacting with a brand or a company.

Seeing the world as a pool of potential customers can help the companies and small businesses to organize better and mobilize their employees around the customer requirements.

Seamless Omni-channel Experiences

Due to the personal and financial losses inflicted upon people all across the world due to the pandemic, the financial flexibility of the customers is limited. But many customers now face a surplus of time. This has stimulated a record-high engagement on digital platforms.

Consumers these days have a low tolerance for bad experiences. A good or bad experience in any single channel can result in winning or losing a life-long customer. So, businesses these days can`t afford to risk ignoring a customer`s touch-points.

Make meaningful Connections with Customers

To build meaningful relationships with customers, companies need to interact with them across multiple channels (website, live chat, social media, and more). While the customers appreciate the candid interaction across multiple channels, they want it to be consistent.

For instance, India has 53 IKEA stores, and if you visit any store across not just India, but across the world, you will get the same experience. IKEA focuses on customer experience and invests heavily into it. And how did it help them? Not only IKEA is one of the most beloved companies in the world, but its revenues have risen to $40 billion worldwide.

No one wants to do business with a company that no treats you well. Hence, providing an exceptional customer experience is vital in today`s time. By using the above-mentioned techniques, you can build strategies to give your consumer a world-class experience.

Want to build a strong relationship with your customers? Bring your company and customers together! With the Everything about Entrepreneurship course, companies have achieved a whopping boost in their business sales productivity. To know about this most-loved course, click here: https://www.badabusiness.com/?ref_code=ArticlesLeads

 

Categories
Business motivation Strategy

5 Smart Tips For Happy Customer In Festive Season 2020

The festive season means holiday time. It’s that time of the year when families, friends, and relatives come together to spend joyous moments. This auspicious time means a good reason to shop and enjoy the time of the year. All thanks to COVID-19, things will be a lot different.

COVID -19 has already taken seven months of the year and might take over our festive season too. To fight this, retailers, e-commerce, and different brands are trying to gear up in advance. Our country, which is a land of diverse cultures, has plenty of scope in playing with themes in each festival.

Therefore, it’s now time to create your plan and start building festive marketing ideas to please your customer.

Make Customer Experience Delightful

The festive season stands for a joyful time of year, and in a year like 2020, everyone needs a dose of happiness. The brands, easing out customer stress by providing a great experience. You can accomplish by giving great offers and deals.

Hence, plan your strategy around customers’ benefits and experience. Thus, when you create a piece of content for the festive season, ask yourself how it will benefit and help your customer.

Express Gratitude Towards Customer

Every festive season your customers have n number of options to browse. An excellent strategy includes maintaining a customer-dedicated and loyal towards your brand by focusing on gratitude.

Being on top-of-mind of your customer, you need to show them how valuable they are for your brand. Thus, try to showcase gratitude to them by sending a thank you email or physical card that can drive them towards your brand.

Free Rewards

We all love gifts while buying for our loved one, while we still get drawn into the idea of buying something for ourselves. That’s why giving free rewards on the purchase is such compelling in the festal season.

By this strategy, one can invite your customer to buy your product and come again to your brand to gain more rewards. These rewards can be in the shape of gifts or make free shipping. Highlight your deals and free promotions in the festal season.

Reach Back to Your Customer

Its fact that all the customer comes to your website, but they leave the website without making any purchase. With a Remarketing ad campaign and retargeting through email marketing, you can reach them. If the user provides you with their email, this will remind the reader that their cart still has an item in it.

In Remarketing ad campaign focuses on the customer who visited your site. So, make sure you give proper attention to your website stability.

Look for Touching Shopper Emotions

The festive season brings a mix of emotions, from excitement to nostalgia. A great marketing strategy makes sure to touch these emotions to bring customers near to your brand.

Therefore, make sure you have this factor include in your marketing plan.

With some planning and using good research, you can develop a great festive marketing strategy to touch your customer and your seasonal sale upward. By offering a personalized touch in your marketing plan, you can make your brand stand out in this festive season

Categories
Strategy

Learn to Make Happy Customer With These Easy Customer Engagement Tips

The customer is king! No business can be successful without the help of customers. Therefore, engaging your customer is a significant part of growing your business. Customer engagement doesn’t define as just selling the product or providing services. It means improving the customer experience through interaction and efforts.

Now the question is how you can achieve this customer engagement? You can create customer engagement by the various channels, from social media platforms for your company. The main idea is to maintain and extend to grow your relationship with your customer.

The benefit of building a customer engagement marketing strategy is essential to build a strong relationship as an engaged customer is a loyal customer.

Let discuss a few customer engagement tips when developing your customer engagement strategy.

Keep the Customer Lifecycle Moving

This life cycle is the relationship of the customer with any brand or company. As a marketing manager, the main aim should be to make this lifecycle as flourishing as possible. It can be done only by the process of maintaining a customer journey because it is beneficial to your brand and customer equal.

You can do this by procuring the customers, keeping up their interest in the brand elongating the relationship beyond a single purchase.

Smart Use of Available Data

Available information about customers can help you in many ways. There is a surplus of information for marketers, which they tend to ignore that while crafting customer communication or some campaign. At this time, when digital channels’ growth is rapid, this information can help you plan things around the data available to the customer.

Don’t Ignore What is in Front of You

Sometimes in terms of expanding ourselves, we tend to ignore things that are right in front of us. With the help of the latest tools and social media analytics, you can understand the insight of your audience’s thought process towards your brands. For knowing more, you can always run a loyalty program, social media interaction, and poll or surveys that can be beneficial for obtaining the insights you need.

Creating your Brand Voice

Brand voice represents your business’s image. Your brand needs to preserve and keep up this image in every post you share or blog you write. This image is will brand representation in front of your client.

It is one of the significant factors because this brand voice represents your values. Brand voice is something that assists you in creating trust and connection between you and the customer.

Make Social Media as Your Connecting Tool

Social media channels like Instagram and Facebook are the perfect platform to have customer engagement for your brand. It is a platform where you don’t connect with your existing customers but attract new customers.

If you haven’t made your business account on these platforms, then you are missing opportunities. Starting, something for engaging customers to create a chain-like tag a friend or repost the post which has your product in it. That will start a chain that leads to having more trust and loyalty.

There are several ways that are used by many brand owners to boost customer engagement which can be great benefits for you. Creating customer engagement strategies will not only establish brand loyalty but also help you to drive sales organically.

 

 

Categories
Startup

5 Strategies to build world-class customer experience

Is your customer-facing a bad experience?

Customer experience is the best opportunity to multiply your revenue because focusing on your It will reduce the churn and multiple the revenue which will lead you to higher profits.

Customer experience is an interaction and experiences your customers are having with your company. Customer who has a positive experience with a business is more likely to become a repeat and loyal customer and if you want them to be loyal then you have to invest in their experience.

What is a great customer experience?

Great experience come from providing amazing experience at every stage.

Why it matters to have a good customer experience?

  • According to a survey, 74% senior executive says that Customer experience impacts customer enthusiasm for being a brand advocate.
  • A study by American Express says that 60% of people are willing to pay more for better customer experience.
  • A study says that 49% of customers have made impulse purchases after receiving a more personalized and satisfying customer experience.

Let’s discuss the 5 most important strategies to build world-class customer experiences:-

1. Build a clear Customer experience vision

  • Start with a strategy to have a clear customer-focused vision that you communicate with your organization.
  • The easiest way to explain the vision is to create a set of guidelines and principles that help in building great experience.
  • The customer service department must be trained to solve the problems with these guidelines and principles because they are the face of your brand.
  • Analyze what kind of technology, tool, people and process you want to fulfill the objectives.
  • Check the gaps that exist between the customer’s expectation and experience?

2. Pay attention to the customers need and feedback loop

Thinking back to the Bain & Company research from earlier, 80% of companies believe they are providing great customer service, but only 8% of customers agree with them.

  • Post interaction with the customer start with the real-time feedback survey to know their need.
  • Do regular follow-up over the call for more details of the customer.
  • Start paying attention to what is being said by the customer on your social media. This is the only place where the customers are the most honest.
  • Keep your ear to the ground to hear what exactly your customer is saying.

3. Build a quick and effective resolution system

  • Keep a live chat system on your website. You can also add video-based assistance.
  • A quick response system can promote the purchase and also improve the customer’s perception of your brand.
  • Create a fun based feedback form to make them more engaged. A traditional feedback form can still serve the purpose.
  • Do not force your support on your customers but show them that the support is there and how to access it.

4. Keep an eye on customer experience metrics

  • Failing to measure the experience leads to missing out the valuable information that can boost the strategy of your customer experience. Always remember that if it can be measure, it can be improved.
  • Schedule regular feedback.
  • Use NPS (Net Promoter Score) to measure the recommendation percentage of your customer. This will show whether the customer would or would not want to recommend your company to their family or friends.
  • Use CSAT (Customer Satisfaction Score) to know the metric on how satisfied your customer is with the last purchase. Interact with the customer over a call, it is very flexible.

5. Use technology and tools to build a great customer experience

In 2008, only 12% of businesses had cloud-based Customer Service Management Tools. Now it’s 87%!

  • Always remember that technology and tools can reduce the workload of a company with 67%.
  • These technologies can increase the efficiency and reliability of your organization.
  • Engage your customers with an automated tailored message.
  • Engage them with multiple channels in one place.
  • Reduce churn with analytics.

Customer experience can lead you to failure or success so considers it very seriously and provides your customers with the world’s best experience. It will not only keep you in the game for longer, but it will also differentiate you from your competitors and help grow your business.